What Ails the BPO Industry in Pakistan?

A nice article and definitely different from most in chowk. Do not agree with a lot though. In particular, the author says ``we need to work ...... beyond our self-interests .......``. Am not sure about this ``beyond our self interest``. Nevertheless, the article is a nice read.

pakistan being underdeveloped is self inflicted. As long as they are hostile to India
there is only one way they will progress, into insignificance. They will keep playing
down the importance of India (it is called denial), until it does not matter anymore.
Indians will increasingly have more control over world media, business, educaton
and movies with much more disastrous consequence to Pakistan. And the present
day pakistan would look like heaven to furture generations. By 2015 most of this
would be true and there would no non musim country that wil allow pakis in.
Today if pakistan is out of world economy it is probably net benefit to the world.
They dont contribute anything to the world in a positive way. There are lot of things
they contribute negatively ofcourse. less said beter. Overall they are only of nusiance
value to the world surviving by blackmailing. Give us money or we will blow ourselves
up is the sum of their strategy. So the rest of the world will slowly take the capability
of blowing themselves up away - then noone would give a damn and it will
be forgotten. The only way out is to think and act like indians and ride on their
success. That is the only way even the few pakis that succeed in US are
succeeding. They work in IT and restaurant business along with Indians and
make it. that is the only way to fool the world.

...isn`t TRG the biggest IT-enable off-shore BPO company in the world? with $185 million in reveues........

http://www.sourcingmag.com/content/c060329a.asp

#3 by bulleya on January 29, 2007 5:12pm PT


...isn`t TRG the biggest IT-enable off-shore BPO company in the world?


In Pakiworld maybe, not in the real world...

Heck...even your article calls it one of the biggest and not the biggest, that too without citation...

What other BS claim are you going to make...that TRG is the biggest company in the world among companies starting with T and ending in RG?

Re: # 4
In Pakiworld maybe, not in the real world...

Arjun, If i were born a paki i would prefer to live in a delusion too
rather than facing the real world. It is not their fault they are born
pakis and they have to have the will somehow to get through this shameful
life. Pakis if you dare just look at arjun`s ilog - that is the real world, but
i would advise not to believe what the articles say.

#5 by dharma on January 29, 2007 5:45pm PT

Yes...Captain Clueless is an extreme case but self-delusion is a paki national affliction...take a look at this news item...

NetSol awarded

LAHORE: NetSol Technologies Ltd was awarded the FPCCI Best Export Performance Award 2005-2006 by Prime Minister Shaukat Aziz.

The prime minister conferred the award to Mr Salim Ghauri, CEO and Chairman of the NetSol Technologies Ltd.

According to a press statement, the NetSol Technologies Ltd has been in operation since the past one decade. From starting with a human resource team of 10, NetSol has grown into one of the leading IT companies of the region. staff report

This piddly little 31million$/yr company is one of the leading IT companies in WHICH region!!

...isn`t TRG the biggest IT-enable off-shore BPO company in the world? with $185 million in reveues........

http://www.sourcingmag.com/content/c060329a.asp

Good article. I went to one of the call center offices (TRG) in Lahore and was impressed by the infrastructure as well as quality if human resources. I`m sure that can be replicated.

This article comes as a surprise to me. I thought Pakistanis considered themselves too good to do such menial work.

Re: # 6

Arjun,

``This piddly little 31million$/yr .....``

I will take it no matter which region it is in.....thanks.

Re: # 7 by bulleya

The first sentence of your linked article says:

``The Resource Group (TRG) is one of the largest offshore-controlled BPO companies in the world.``

Note that `` ...(it) is ONE OF THE LARGEST...``, not ``....THE LARGEST...``. ``One of the...`` is something pretty easy to ``defend``.

(This post is just because you asked twice)

Regards.

GT:#: i only asked once, but it was printed twice, for some reason.......

.......in pakistani publications, trg is presented as the largest offshore call-center company in the world....

Thank you chowk for publishing this article.

bulleya, GT and stuka

Thank you for your comments. I will respond to your questions later.

Regards
Noman

Bulleya:

Please see http://www.pseb.org.pk/page.php?pid=2

You ll notice TRG on number 3 in the list of ITeS companies. Even in BPO sector TRG is not the largest company in Pakistan. They are moving towards philipines aggressively.

Regards
Noman

Why would some Fortune 500 company be foolish enough to outsource to Pakistan given all the links to the Taliban and the nuclear proliferation ? Why do I want bad PR ? Especially when they have alternatives like India, Philippines, South Africa, Mexico, Poland etc.

This analysis is good. However any effort to compare Pakistan`s BPO sector with that of India`s must be done in historical perspective. Check out this essay:
http://www.chowk.com/show_article.cgi?aid=00005250&channel=civic%20center

India is uniquely positioned to support BPO because of some important factors:

1. Indian history of providing office services to the West since 1650s.
2. Indian-American community`s placement in America`s corporate structure
3. Pro-West attitudes at grass-root level of India

India`s BPO sector is unique, just like China`s manufacturing sector. No matter how hard India tries, it can never compete with Chinese factory output. The same thing is true for Pakistan. We cannot compete with India in BPO sector. Kawwa Chalaa Huns ki chaal ..........

This is the era of specializations and guarantee of ``getting the job done``. How many American-Pakistanis are begging American-corporations to outsource BPO services to Pakistan. My answer is ``not many``. In fact American-Pakistanis are brown-nosing Palestinians and the sundry Arab fascists. The result is the abysmal and pathetic attitudes among American-Pakistanis.

All is not lost though! Pakistan as a region has specialized in providing defense services to the West. Zia-ul Haq`s role in destroying anti-Jordan Palestinian militants is now a part of our history. Things in the Middle East haven`t changed much since the Palestinians received drubbing at the hands of Pakistani soldiers or the way our soldiers killed the Saudis who captured Kaaba.

We can either step up to the plate and get the ``job done`` by bringing order and peace to the Middle East, or be sent to the ``good-for-nothing`` ba-ba blacksheep of the region. We must capitalize on our ``expertise`` to earn money. The decision is ours. ..